Privacy Policy

1. Privacy Policy

At Clucklets, we value your trust and respect your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how we handle and protect it when you browse our website and place orders for delivery.

We strive to keep our privacy practices straightforward, transparent, and focused solely on providing you with a smooth and satisfying food ordering experience.

2. Information We Collect

When you place an order on the Clucklets website, we collect only the information necessary to prepare, confirm, and deliver your food. This information includes:

• Contact Information: Your full name, mobile phone number, and email address.
• Delivery Information: Your selected delivery city, delivery area, and street delivery address.
• Order Details: The specific products, deals, component selections, add-ons, extras, quantities, and special item instructions you choose.
• Financial Summary: Item subtotals, applied discount amounts, voucher savings, delivery fees, taxes, and final order totals.
• Payment Details: Your chosen payment method (Cash on Delivery or Online Bank Transfer). For online bank transfer orders, an image of your payment transfer receipt uploaded for verification.
• Operational Information: Order status, timestamp, and estimated delivery timing.
• Technical Data: Basic technical identifiers (such as a temporary guest session identifier) required for shopping cart operation.

3. Guest Checkout Information

Clucklets operates entirely on a guest checkout basis. You do not need to register, create a username, or manage a password to place an order on our website.

The information you provide during checkout is used specifically to:

• Process, prepare, and route your order.
• Contact you via phone call or messaging regarding delivery details or order clarifications.
• Send you transactional order confirmation and receipt emails.
• Provide payment verification and order status updates.
• Assist you with any customer support inquiries.

4. How We Use Your Information

We use the information we collect for operational and order-fulfillment purposes, including:

• Processing and fulfilling your food orders accurately.
• Delivering orders to your designated address.
• Communicating with you about the status of your order.
• Sending transactional email notifications, including order confirmations, order status changes, and payment verification notices.
• Verifying uploaded payment receipts for online bank transfer orders.
• Providing responsive customer support and handling inquiries, feedback, or dispute resolutions.
• Preventing misuse, abuse, or fraudulent activity on the ordering platform.
• Operating, maintaining, and securing the website.
• Complying with applicable legal, tax, or regulatory obligations where required.

5. Order Information

When you submit an order, Clucklets retains order-related records required to manage, execute, and verify the transaction. An order record typically includes:

• Your customer contact details and delivery location snapshots.
• The specific products, deals, customizations, and extras ordered.
• Quantities, item prices, applied discounts, and promotional voucher records where applicable.
• Applicable sales tax, delivery charges, and final order total.
• Payment method, payment status, and order fulfillment status.

This information is used strictly for order processing, dispatch, customer service, internal accounting, and operational recordkeeping.

6. Payment and Receipt Information

Clucklets provides two payment options for your convenience:

• Cash on Delivery (COD): You pay in cash directly to the delivery rider upon delivery. No digital payment information is collected or processed online for COD orders.
• Online Payment (Bank Transfer): You transfer the order amount directly from your personal banking service to our designated restaurant bank account. You may then upload a screenshot or image of your payment receipt through our website. Our restaurant team uses this receipt image solely to verify that the funds have been successfully received before preparing your order.

Important Security Note: Clucklets does not ask for, collect, or store your credit card numbers, debit card details, CVVs, banking passwords, PINs, or online banking credentials. All bank transfers occur directly through your own banking application.

7. Cookies and Analytics

Our website utilizes standard browser cookies strictly to keep the ordering experience functional. We use a secure, HTTP-only session cookie (guest_session) to:

• Maintain your guest shopping cart items as you browse the menu.
• Remember your selected customizations and extras during your session.
• Ensure seamless checkout flow without requiring user accounts.

We do not use third-party behavioral advertising cookies, cross-site trackers, or Google Analytics tracking scripts on our customer ordering interface.

8. Third-Party Services

We partner with select third-party service providers to deliver essential website functionality:

• Brevo: Used as our transactional email delivery service to send automated order confirmations, order updates, and payment receipt verification notices to your email address.
• ImageKit: Used as a media delivery service to host website menu images and store uploaded payment receipt screenshots for verification.
• Banking Partners: For online payment orders, payments are transferred to our official restaurant commercial bank account.

These service providers process data only as necessary to provide their respective services to Clucklets in support of website operations.

9. How We Protect Information

We implement reasonable administrative, technical, and operational measures designed to safeguard customer information against unauthorized access, loss, misuse, alteration, or disclosure. All website communications occur over encrypted HTTPS connections, and access to internal order and receipt records is restricted strictly to authorized administrative personnel.

While we take diligent steps to protect your information, no method of transmission over the Internet or electronic storage is completely infallible, and we cannot guarantee absolute security.

10. Data Retention

We retain customer contact, order, and receipt information for as long as reasonably necessary to fulfill orders, address customer inquiries, handle returns or refunds, maintain accurate financial and accounting records, and meet any applicable legal or regulatory requirements.

Retention periods vary depending on the type of information and the operational purposes for which it is held.

11. Your Choices and Requests

You may contact Clucklets at any time if you have questions about the personal information associated with your orders, wish to update your contact details for an ongoing order, or have inquiries regarding our data handling practices.

12. Children's Privacy

The Clucklets ordering service is designed for general audiences. If minors use the website to place orders or provide contact information, they should do so with the permission and involvement of a parent or legal guardian.

13. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our ordering practices, operational requirements, or applicable legal standards. Any revised version will be published on this page with an updated date. We encourage you to review this page periodically.